The Consumer Journey Is Changing (And Yes, It’s Kind of Weird)
If you’ve been in business long enough, you know one thing is true: consumers are not predictable. Just when we think we’ve cracked the code, the internet tosses us a curveball (looking at you, TikTok Shop). The way people search, engage, and buy is shifting in big ways — and if you’re still running your marketing playbook from 2018, you might be missing the mark.
Let’s talk about three big shifts happening right now: zero-click searches, the rise of community-driven content, and the growth of voice and visual search.
1. Zero-Click Searches: Google Wants You to Stay a While
You’ve probably noticed that when you Google something, you often get your answer without ever clicking through to a website. That’s not just convenient — it’s changing how people discover brands. A study from SparkToro found that over half of all Google searches end without a click (source).
What does this mean for you? It means your content needs to be quick, snackable, and designed to be seen in featured snippets, “People Also Ask” boxes, or map packs. Think of it like leaving out free samples at Costco: sometimes it’s not about the whole meal, it’s about getting that first bite.
2. Community Content Matters: People > Ads
The algorithms are getting noisier, but people still trust… well, other people. Enter community-driven content. Whether it’s a local Facebook group, a Slack channel, or your customers posting about your brand, authentic community voices are carrying more weight than polished ad campaigns.
Last weekend, we saw this in action at the Hai Hai Pro Choice Potluck here in Minneapolis (event details). This wasn’t just an event — it was a community gathering around shared values, food, and connection. And here’s the marketing lesson: when you focus on building real, human-centered experiences, people don’t just remember your brand — they rally around it.
3. Voice & Visual Search: “Hey Siri, Show Me the Future”
Typing is overrated (apparently). By 2025, over half of U.S. households are expected to own a smart speaker (source). Add to that the rise of visual search (hello, Google Lens and Pinterest), and suddenly keywords aren’t just words — they’re images, audio, and context.
This means your marketing strategy needs to account for how people ask for things, not just what they type. Think conversational keywords (“best coffee near me right now”) and image-optimized content. Basically, if your product photos aren’t pulling their weight, it’s time for a glow-up.
The Bigger Picture: Invest in Your Team
Marketing is evolving — faster than most of us can keep up. And the businesses that will thrive are the ones who treat marketing like an ongoing education, not a one-time checklist. Invest in your team. Train new hires with the future in mind. Encourage curiosity and learning, because today’s “trendy” feature (like AI-powered captions or shoppable livestreams) often becomes tomorrow’s baseline expectation.
At Marketing Intellect, we believe in this deeply — in fact, it’s why we show up for events like Hai Hai’s Pro Choice Potluck, why we stay plugged into cultural shifts, and why we keep investing in the people behind the strategies. Because at the end of the day, marketing isn’t just about chasing clicks — it’s about building meaningful, resilient connections.
Final Thought: The consumer journey may be changing, but here’s the good news: if you stay curious, stay human, and stay community-minded, you’re already ahead of the game.
Now — who’s ready for some post-blog snacks? (Because everything is better with snacks.)
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